Frequently Asked Questions

What makes Mysticare different from other hair care brands?

Mysticare is rooted in the traditions of Hunza, a remote valley in the Karakoram mountains. Our hero ingredient is cold-pressed apricot kernel oil sourced from this high-altitude region, blended with carefully chosen botanicals. We focus on real ritual, small-batch quality, and solving modern hair damage with heritage wisdom.

Is Mysticare suitable for all hair types?

Yes. Mystilocks Hair Oil is suitable for straight, wavy, curly, and coily hair. It is lightweight, non-greasy, and works well for most hair types, including dry or damaged hair.

Are your products natural and free from harsh chemicals?

Absolutely. Mysticare is free from sulphates, parabens, silicones, and synthetic fragrances. Every ingredient is chosen for its purity and efficacy.

Can I use Mysticare Hair Oil if I have coloured or chemically treated hair?

Yes. It is safe for colour-treated and chemically treated hair and can help restore moisture and softness.

Where are Mysticare products made?

Our inspiration and key ingredient come from Hunza in the Karakoram. The oil is carefully formulated and bottled in the UK.

How often should I use Mysticare Hair Oil?

We recommend using it at least twice a week for best results. Consistent use helps improve softness, reduce breakage, and support healthier-looking hair.

How can I stay updated on new products and promotions?

Join the Karakoram Circle on our website to receive exclusive rituals, hair care tips, early access to new products, and special offers.

Can I cancel my order or change my shipping address?

We process orders quickly, but if you need to make a change, please contact us as soon as possible at hello@themysticareshop.com. We'll do our best to help before your order is dispatched.

Do you ship across the UK?

Yes, we currently ship across the United Kingdom.

Do you ship internationally?

At the moment, we only ship within the UK. I’m actively working on expanding international shipping and hope to offer it soon. :)

If you’d like to be the first to know when it becomes available, join the Karakoram Circle — I’ll share the update there as soon as we’re ready.

How much does shipping cost?

We offer flat-rate shipping of £2.99 across the UK. We currently offer free shipping on your first order when you join our email list.

What if I receive a damaged or defective product?

Please contact us within 24 hours of receiving your order at info@themysticareshop.com with your order number and a photo or unboxing video of the issue.